need two newspaper clippings containing news in a newspaper that few people buy and, as last month's issue, I have not been able to achieve.
remembered that a Cali company buys it and proceeded to call to see if he ran with good luck, but not before having a dose of preventive care for that customer, which both complaints. Forced attention "yes but no."
The dialogue was as follows:
- Good afternoon, please put me through with the communications department.
I spend the marketing department.
- Good afternoon, I'm Jane Doe and I need to talk to the communicator, I do not know if it works Sutanita in that department.
- No longer. We answer
Marketing - Well, see if you might do me a favor. Jane Doe speaking. As I know that there need to buy this paper and cuts, then see if I give it away, after you have taken your news.
- Where do you call?
I repeat that Jane Doe (I smile)
- is to serve you better. (I insisted)
- I once did a work for that entity and I realized that you buy the newspaper itself. The idea is that you give him to me or leave me I need to cut two pieces of news. I imagine you have already drawn their own news and bounce.
- For never before had asked us a favor as well. Understand that I want to help and serve you better and so I asked him where his name.
ufffff
- newspapers are thrown away here. They come to all departments but they're gone.
- You ask why not see if anyone has a dejunio 26 and another July 4. They are not as old
(question, I suppose, because it interrupts the conversation. Meanwhile, trying to fill me with optimism I think the answer will be negative)
- No ma'am, they were moved to the cleaning lady and she recycles.
Yo, maverick, then say: Please the cleaning lady I ask.
Yet another apology ... said that bounced and then recycled.
- Well, call tomorrow and see if you ask her and have the answer. The extension is ...
- Thanks. I think they can get them. If you recycle ...
My emphasis: yes but no. This is customer service, but hard to go further. Really. It's a matter of culture. It is servility.
Well, I do not do heavy ...
