Auto Primer Bare Metal

Customer Service at Banco de Bogota, Cali branch of public relations

Throughout my working life, in one or another company, I have always been taken into account in the Banco de Bogota, with no fond memories. But sometimes mandated by the companies, or to avoid paperwork, as one becomes resigned.

many years ago, while technology had spread to other banks, it was providing balance information by telephone (when a friend became assistant accounts) or in person. I complained about it, but ...

Well, but the issue is service: always too long lines and long waiting by the customer.

last month and this, I had to go personally to make a particular payment, the branch is in a shopping center in Cali, with waiting an hour and hour and fifteen minutes, respectively.

The first floor is the management and customer service modules and in the second, the windows or boxes where does one row for payments and withdrawals.

When I was 40 minutes wait, I went down to the manager and asked him why there are chairs down here? He told me very proud, "Oh, it is the customer service department, where they open accounts." I said clearly, while capturing the customer then it due attention, but once it's in our hands, eternal to line up right?

I pointed out that it was disrespectful to the client and suggested to put chairs and card with number and it has other banks that are in the same mall. I argued that he could not for security reasons. I showed my ignorance in matters of security and asked for an explanation. "Because when you row, the guard can control the "ringer" if people sit is not possible "

For me, the answer was not convincing, the bank also has five windows and only see three ATMs. I argued that there was a cashier disabled. I asked how long it took the cashier disabled. I said eight days. I told him that it seemed strange that last month also had only three cash basis ... and that if an ATM was disabled, had to replace it.

Well, I insisted lack of respect for the client. He suggested I write a complaint to the Administrative Management of the Bank.

In this regard I think that for me to file the complaint another management but the manager of this branch should be the spokesperson and the bank should have as many ATMs as boxes and so has better serve and employ.