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Customer Service at Banco de Bogota, Cali branch of public relations

Throughout my working life, in one or another company, I have always been taken into account in the Banco de Bogota, with no fond memories. But sometimes mandated by the companies, or to avoid paperwork, as one becomes resigned.

many years ago, while technology had spread to other banks, it was providing balance information by telephone (when a friend became assistant accounts) or in person. I complained about it, but ...

Well, but the issue is service: always too long lines and long waiting by the customer.

last month and this, I had to go personally to make a particular payment, the branch is in a shopping center in Cali, with waiting an hour and hour and fifteen minutes, respectively.

The first floor is the management and customer service modules and in the second, the windows or boxes where does one row for payments and withdrawals.

When I was 40 minutes wait, I went down to the manager and asked him why there are chairs down here? He told me very proud, "Oh, it is the customer service department, where they open accounts." I said clearly, while capturing the customer then it due attention, but once it's in our hands, eternal to line up right?

I pointed out that it was disrespectful to the client and suggested to put chairs and card with number and it has other banks that are in the same mall. I argued that he could not for security reasons. I showed my ignorance in matters of security and asked for an explanation. "Because when you row, the guard can control the "ringer" if people sit is not possible "

For me, the answer was not convincing, the bank also has five windows and only see three ATMs. I argued that there was a cashier disabled. I asked how long it took the cashier disabled. I said eight days. I told him that it seemed strange that last month also had only three cash basis ... and that if an ATM was disabled, had to replace it.

Well, I insisted lack of respect for the client. He suggested I write a complaint to the Administrative Management of the Bank.

In this regard I think that for me to file the complaint another management but the manager of this branch should be the spokesperson and the bank should have as many ATMs as boxes and so has better serve and employ.

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need two newspaper clippings containing news in a newspaper that few people buy and, as last month's issue, I have not been able to achieve.

remembered that a Cali company buys it and proceeded to call to see if he ran with good luck, but not before having a dose of preventive care for that customer, which both complaints. Forced attention "yes but no."

The dialogue was as follows:

- Good afternoon, please put me through with the communications department.

I spend the marketing department.

- Good afternoon, I'm Jane Doe and I need to talk to the communicator, I do not know if it works Sutanita in that department.

- No longer. We answer

Marketing - Well, see if you might do me a favor. Jane Doe speaking. As I know that there need to buy this paper and cuts, then see if I give it away, after you have taken your news.

- Where do you call?

I repeat that Jane Doe (I smile)

- is to serve you better. (I insisted)

- I once did a work for that entity and I realized that you buy the newspaper itself. The idea is that you give him to me or leave me I need to cut two pieces of news. I imagine you have already drawn their own news and bounce.

- For never before had asked us a favor as well. Understand that I want to help and serve you better and so I asked him where his name.

ufffff

- newspapers are thrown away here. They come to all departments but they're gone.

- You ask why not see if anyone has a dejunio 26 and another July 4. They are not as old

(question, I suppose, because it interrupts the conversation. Meanwhile, trying to fill me with optimism I think the answer will be negative)

- No ma'am, they were moved to the cleaning lady and she recycles.

Yo, maverick, then say: Please the cleaning lady I ask.

Yet another apology ... said that bounced and then recycled.

- Well, call tomorrow and see if you ask her and have the answer. The extension is ...

- Thanks. I think they can get them. If you recycle ...

My emphasis: yes but no. This is customer service, but hard to go further. Really. It's a matter of culture. It is servility.

Well, I do not do heavy ...

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Finally! Satellite Vision

finally deigned to reinstall English TV.

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A Vision Satellite subscribers have taken away the English TV, channel 45 and have changed guasca music space.

is the last straw. As if we did not have enough and to regulate foreign channels as we have to see.

protest and ask that, again, put on English television. How about no important programs such as People, Heart, Heart, Noticiero 24 hours and tourism programs.

Another thing, in Vision Satellite NEVER answer the phone only with the 6848700.